Contact & Support
The best way to contact us is to use the form below, so that your request goes directly to the right contact person.
You will find our telephone numbers below.
In addition, you may contact us via phone for following requests:
- Customer services: 0800 6 50 40 30
- Subscriptions: 0211.582-4900
- Fare issues: 0211.582-4930
- Rheinbahn App: 0211.582-2828
- redy App: 0211.582-2829
- flexy: 0211.582-4321 (only during operating hours of flexy)
- Charter/Rental: 0211.582-1850
We are also happy to be there for you personally in our Customer Centres and advise you on all aspects of the Rheinbahn and VRR services. Do you have any suggestions for us? Here, too, our staff will be happy to hear you out.