Service & Support
Do you have questions about timetables, fares or our other offers? You can reach our service staff daily around the clock at the smart number 0800.6504030 (toll-free from all German networks).
For further information, please contact us at the following address:
Mondays to Fridays 8 a.m. - 8 p.m. and Saturdays 9 a.m. - 6 p.m.
Lost property office
Mondays to Thursdays 8:45 a.m. - 4:45 p.m. and Fridays 8:45 a.m. - 1:45 p.m.
Mondays to Thursdays 10 a.m. - 4 p.m., Fridays 10 a.m. - 3 p.m.
Vintage party rides/buses, Mondays to Fridays from 9 a.m. - 12 p.m.
If you could not find the right contact address to talk about your problem, please send us an email to firstname.lastname@example.org.
We are happy to be there for you personally in our Customer Centres and advise you on all aspects of the Rheinbahn and VRR services. Do you have any suggestions for us? Here, too, our staff will be happy to hear you out.