Service & Support

Rheinbahn Haltestelle

Service & Support

Do you have questions about timetables, fares or our other offers? You can reach our service staff daily around the clock at the smart number 0800.6504030 (toll-free from all German networks).

For further information, please contact us at the following address:

Subscription centre

Mondays to Fridays 8 a.m. - 8 p.m. and Saturdays 9 a.m. - 6 p.m.

Lost property office

Mondays to Thursdays 8:45 a.m. - 4:45 p.m. and Fridays 8:45 a.m. - 1:45 p.m.

Fare issues

Mondays to Thursdays 10 a.m. - 4 p.m., Fridays 10 a.m. - 3 p.m.


Vintage party rides/buses, Mondays to Fridays from 9 a.m. - 12 p.m.

If you could not find the right contact address to talk about your problem, please send us an email to

We are happy to be there for you personally in our Customer Centres and advise you on all aspects of the Rheinbahn and VRR services. Do you have any suggestions for us? Here, too, our staff will be happy to hear you out.