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Information about the legal department

You were unable to show our ticket inspectors a valid ticket for your journey. From 1st August of 2015, in accordance with the Conditions of Carriage, you must therefore pay a penalty fare of 60 euros.
 
If you have not already paid the penalty fare to our ticket inspector, we ask you for transfer the amount to the account specified on the penalty notice within 14 days of it being issued, stating the penalty fare number. In case that you paid part of the penalty to our inspector, the same applies to any outstanding amount.
 
Questions or payments relating to your penalty fare can only be handled from 12:00 noon on the workday following the ticket inspection!
 

What are your options?

 

1. If you travelled without a valid ticket:

You can pay the penalty fare of 60 euros by transferring the amount or making a cash deposit.
 

2. If you forgot your ticket:

If you were in possession of a valid personal ticket (or a Ticket2000, which is transferrable), but did not have it with you at the time of the ticket inspection, you can show it afterwards. Please also bring a photo identification, a paying-in slip, your ticket that you had to buy after the ticket insepction and a processing fee of between 2.50 and 4 euros. You can show your forgotten ticket for inspection at the following locations:
 

Team for fare-related issues

Immermannstraße 65b (right by the customer service centre main station)
Stop: Düsseldorf main station
Opening times:
  • Monday to Wednesday from 10 a.m. until 12:00 noon and from 1 p.m. until 4 p.m.
  • Thursday from 10 a.m. until 12:00 noon and from 1 p.m. until 5 p.m.
  • Friday from 10 a.m. until 2 p.m.

Or at one of our customer service centres.

3. If your ticket was blocked

If your Rheinbahn ticket subscription was blocked, in the first instance you should call the number below to get information about the reasons:
Düsseldorf back office
Rheinbahn customer service
Subscription management
Telephone +49 (0)211 582 4900
Availability by phone: Monday to Thursday: 9 a.m. until 3.30 p.m., Friday: 9 a.m. until 1.30 p.m.
If your ticket subscription is arranged through a different transport company, please contact this company to clarify matters in the first instance. The company may be able to provide you with written confirmation of your valid ticket subscription. You can submit this confirmation to Rheinbahn as proof. 
 

4. Written objections and information by phone

If you wish to raise a written objection to the penalty fare (please state the case number) or get information by phone:
Team for fare-related issues
Immermannstraße 65b (right by the customer service centre at main station)
Stop: Düsseldorf main station
Telephone +49 (0)211 582 4930
Email: ebe@rheinbahn.de
Opening times:
Monday to Wednesday from 10 a.m. until 12:00 noon and from 1 p.m. until 4 p.m.
Thursday from 10 a.m. until 12:00 noon and from 1 p.m. until 5 p.m.
Friday from 10 a.m. until 2 p.m.
Discussing the matter in person during the opening times:
Team for fare-related issues, Immermannstraße 65b (right by Central Station)
Please note that we are unable to accept verbal objections in person or by phone.
In accordance with the provisions of the Federal Data Protection Act (Bundesdatenschutzgesetz, or BDSG), we wish to inform you that your personal details will be stored and processed in line with data protection regulations and subsequently deleted again after use.

We would like to take this opportunity to advise you that if payment is not made or the matter is not resolved, the claim for the penalty fare will be passed onto a debt-collecting agency.

 
 
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