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The Mobility Guarantee

In case of 20 minutes delay and more and if there is no alternative bus or tram you can take, you can use our mobility guarantee. This means that Ticket2000 and BärenTicket customers receive a refund for their IC/EC or ICE and taxi costs all day up to 50 Euro, and the users of all other tickets up to 25 Euro between 5 a.m. and 8 p.m. and 50 Euro between 8 p.m. and 5 a.m.
The mobility guarantee applies if the means of transport selected by you leaves the stop more than 20 minutes later than stated in the timetable, and there is no other obvious bus or rail alternative to your destination. The transport company requires an application for a refund from you within 14 days of the date on which your means of transport was delayed.
The application can be obtained from the customer service centre. The refund does not apply to delays resulting from strikes, bad weather, forces of nature and bomb threats.
Tip: Other people included on your ticket are also entitled to the mobility guarantee.

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