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Frequently asked questions and answers about Corona

3G rule

 

What does 3G mean?

  • As a result of the 3G obligation, since 24 November 2021 only persons who have been fully vaccinated, have recovered or have currently tested negative („geimpft“, „genesen“, „getestet“) are allowed to travel.
  • Compliance is checked on a random basis.

Which tests are recognised? How old may a test be?

  • Passengers are considered tested if they can show a certified negative rapid antigen test (not older than 24 hours) or a certified negative PCR test (not older than 48 hours).
  • The respective certified tests can also be presented in English. We do not accept a translation of documents, as these cannot be certified.
  • Self-tests are not recognised.

Where does the 3G obligation apply?

  • The 3G obligation applies in all buses, trams and light rail vehicles as well as in our CustomerCentres.

How is the 3G obligation controlled?

  • In some cases, we carry out random checks of the 3G proofs together with the public order offices.
  • In the event of a check, passengers must present 3G proof on request.

What happens if I cannot show 3G proof?´

  • Whoever cannot show a valid 3G proof must leave the vehicle or the CustomerCenter.

What applies to children and pupils?

  • Children up to the age of six and pupils (also from vocational schools) are exempt from the 3G rule and do not have to show proof. 

Safety in our vehicles 

 
What is the current regulation on mandatory mask use? 
  • In general, it is compulsory to wear a medical mask (OP, FFP2 or KN95 mask) in our vehicles, in all underground stations and in the CustomerCentres. At above-ground stops, the wearing of a mask is no longer mandatory.
  • Children up to school age are exempt from the mask requirement. Otherwise, the obligation to wear respirators on public transport applies to children from the age of 6. However, if children under the age of 16 cannot wear a medical mask due to the fit, a community mask must be worn as a substitute.
  • An exception to the mask requirement described above only exists if an appropriate medical certificate is available. Passengers must carry the original certificate with them, regardless of age.
  • Please note that the obligation to wear a mask is not a requirement of the Rheinbahn, but a regulation of the Infection Protection Act (IfSG) of the Federal Government, which must be implemented by all transport companies throughout Germany. In Düsseldorf, the Corona Protection Ordinance of the state of NRW also applies.
 
What else can I do to protect myself and others?
  • Please pay attention to the distance requirement where possible.
  • Please cough and sneeze into the crook of your arm.
  • Please leave the windows open in the buses and trains.
  • Use the disinfectant dispensers at the underground stations before boarding the trains or leaving the underground station.

Are the vehicle doors opened at the stops?

  • We ventilate our vehicles by opening all doors centrally at the stops.

Cleaning the vehicles

  • Our buses and trams are cleaned every night in the depot.
  • Since the end of June, an antiviral coating has been regularly applied, which reliably reduces germs, bacteria and viruses on the contact surfaces by up to 90%.
Validity of KombiTickets
  • KombiTickets are linked to the event itself and are therefore only valid for the outward and return journey by public transport if the event takes place.
  • If an event is postponed to a new date and the original ticket remains valid, the associated KombiTicket is valid for the return journey to the event on the new date - even if the original date is written on the ticket.

 

Translated with www.DeepL.com/Translator (free version)


 
 
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