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Frequently asked questions and answers about Corona

3G rule no longer applies

  • With immediate effect, 3G proof is no longer required in our vehicles and CustomerCentres. Please continue to wear a medical mask.

Safety in our vehicles  

What is the current regulation on mandatory mask use? 
  • In general, it is compulsory to wear a medical mask (OP, FFP2 or KN95 mask) in our vehicles, in all underground stations and in the CustomerCentres. At above-ground stops, the wearing of a mask is no longer mandatory.
  • Children up to school age are exempt from the mask requirement. Otherwise, the obligation to wear respirators on public transport applies to children from the age of 6. However, if children under the age of 16 cannot wear a medical mask due to the fit, a community mask must be worn as a substitute.
  • An exception to the mask requirement described above only exists if an appropriate medical certificate is available. Passengers must carry the original certificate with them, regardless of age.
  • Please note that the obligation to wear a mask is not a requirement of the Rheinbahn, but a regulation of the Infection Protection Act (IfSG) of the Federal Government, which must be implemented by all transport companies throughout Germany. In Düsseldorf, the Corona Protection Ordinance of the state of NRW also applies. 
What else can I do to protect myself and others?
  • Please pay attention to the distance requirement where possible.
  • Please cough and sneeze into the crook of your arm.
  • Please leave the windows open in the buses and trains.
  • Use the disinfectant dispensers at the underground stations before boarding the trains or leaving the underground station.

Are the vehicle doors opened at the stops?

  • We ventilate our vehicles by opening all doors centrally at the stops.

Cleaning the vehicles

  • Our buses and trams are cleaned every night in the depot.
  • Since the end of June, an antiviral coating has been regularly applied, which reliably reduces germs, bacteria and viruses on the contact surfaces by up to 90%.
Validity of KombiTickets
  • KombiTickets are linked to the event itself and are therefore only valid for the outward and return journey by public transport if the event takes place.
  • If an event is postponed to a new date and the original ticket remains valid, the associated KombiTicket is valid for the return journey to the event on the new date - even if the original date is written on the ticket.


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