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Rheinbahn Customer Service Centre (KundenCenter)

In all the Customer Service Centres we will take care of your problems. You can get all the information that you need about Rheinbahn and VRR there. We also accept your suggestions and criticism. Here we provide our services as an overview:

Changes, notices and a new subscription
Information about arrival and departure times and prices
Timetable
Monthly tickets for Ticket 2000, Ticket 1000
BärenTickets, SchokoTickets and YoungTickets
One-way tickets, tickers for four trips, day tickets, group tickets
NRW tickets (North Rhine-Westphalia)
SchönesWochenendeTickets (Nice weekend ticket)
SozialTicket (social ticket)
Düsseldorf Card
Tickets for the VRS region
KombiTickets (combination tickets) for different events
Tickets for historical trips in the city
Help with complaints
Information about higher ticket prices

Düsseldorf

CustomerCentre Main Station
Immermannstraße 65 a-d

Stop: main station

Opening times
Monday – Thursday: 8.30 a.m. – 5 p.m.

Friday: 8.30 a.m. – 3 p.m.
Saturday: closed

CustomerCentre Heinrich-Heine-Allee

Heinrich-Heine-Allee 23

Stop: Heinrich-Heine-Allee

Opening times

Monday – Thursday: 8.30 a.m. – 5 p.m.

Friday: 8.30 a.m. – 3 p.m.
Saturday: closed

Hilden, Ratingen and Mettmann

CustomerCentre Hilden
Mittelstraße 2 - 4

Stop: Gabelung

Opening times
Monday – Thursday: 8.30 a.m. – 12.30 p.m.

and 1.30 p.m. – 5 p.m.
Friday: 8.30 a.m. – 12.30 a.m.

and 1.30 p.m. – 3 p.m.

CustomerCentre Ratingen
Hans-Böckler-Straße 48

Stop: Ratingen Mitte

Opening times
Monday – Thursday: 8.30 a.m. – 12.30 p.m.
and 1.30 p.m. – 5 p.m.
Friday: 8.30 a.m. – 12.30 a.m.
and 1.30 p.m. – 3 p.m.

CustomerCentre Mettmann
Schwarzbachstraße 12

Stop: Jubiläumsplatz

Opening times
Monday – Thursday: 8.30 a.m. – 12.30 p.m.

and 1.30 p.m. – 5 p.m.
Friday: 8.30 a.m. – 12.30 a.m.

and 1.30 p.m. – 3 p.m.