Customer complaint about Rheinbahn ticket machines

For complaints about ticket machines, like:

• You have inserted cash, you got the ticket, but no change or not sufficient change
  
• You have inserted cash, but got neither ticket nor cash returned
  
• You have inserted cash, but only got a blank or incomplete ticket
  

Please note: we can only work out incidents on Rheinbahn ticket machines . If you have any problems with ticket machines of the Deutsche Bahn AG , please call +49.(0)1803-235959 or visit the travel center between the stairway to platforms 7 and 9 at Düsseldorf main station.

After completing and signing the claim, send it together with existing tickets within 14 days to the following address:
Rheinbahn, Fahrgastbediengeräte, Hansaallee 1, 40549 Düsseldorf

You can also print the form, sign it and send it by telefax: +49.(0)211.582 1570 or by e-mail (rheinbahn@rheinbahn.de ).