Datenschutz und Geschäftsbedingungen
Data Protection is a really important matter for Rheinbahn
We are pleased about your visit to our website and about your interest in Rheinbahn. We take protection of your personal data very seriously. This is why we protect your information with modern security systems, comply with the directives of the Federal Data Protection Act and only use your data for purposes to which you authorise us.
As a rule, you can visit the Rheinbahn pages without us needing personal data from you. We only learn the name of your Internet Service Provider, the website from which you are surfing to us and the pages you visit with us. This information is evaluated for statistical purposes; the individual user remains anonymous in this context.
Personal data are only collected if you tell us of them on an online form. This is possible with a contact inquiry to Rheinbahn, when participating in an online survey, in a subscription order, change or deletion and when buying tickets, souvenirs or booking town trips in our web-shop.
Use of data at Rheinbahn
We use your data in order to inform you actively about new things in our offer. As a rule, you get this information via the communication channel which you have selected, e.g. a text message as a user of the "HandyTicket", an e-mail as a user of the online ticket shop etc. You also get this information for a suitable time following the end of the business relationship. You can naturally revoke the aforementioned regulations at any time.
Data protection directives for the "HandyTicket"
The data are recorded and administered by Rheinbahn and the service companies stated below, who act as commissioned data processors within the meaning of the Data Protection Act:
Siemens SBS GmbH & Co OHG, Frankfurt, and
Deutsche Verkehrsbank LogPay GmbH, Frankfurt - Eschborn.
A distinction is made between person-related data and use data.
The use data recorded by Rheinbahn and the service companies are deactivated in the system 6 months after conclusion of the transactions, after which they are blocked according to § 35 Federal Data Protection Act (BDSG), sub-section 3, and are archived according to the valid statutory provisions. Person-related data are deleted 6 months after the conclusion of all transactions. The same applies accordingly if the use contract is terminated.
Rheinbahn can use and store the person-related data of the users registered with it for the purpose of customer support. The service companies may only use these data within the framework of the contractual purpose and store them to make settlements. The other transport companies and associations involved in the "Handy-Ticket" have no access to the person-related data.
Contact inquiry to Rheinbahn
If you use an e-mail address from our Internet pages in connection with the "MailTo" function of your mail programme, the contents of this mail are sent directly by your mail programme to our server via the Internet and electronically forwarded to the employee in question.
If you use our contact form, the text filled in by you will be sent electronically directly to the employee in question by mail via our Internet server. In both cases, your inquiries are stored by us in the personal mail account of the employee in question and forwarded by mail to further Rheinbahn employees, complying with the Federal Data Protection Act - to the extent necessary to clarify the matter. There is no forwarding to external persons or enterprises.
You will soon receive an interim reply by e-mail or a final response, likewise by e-mail, from the Rheinbahn employee responsible for your question.
The mails coming about in this context are stored on our server and also on the mail clients of the Rheinbahn employees within the framework of statutory and contractual provisions.
The data originating in this, in particular the person-related data, are however not used in any way for things not connected with your inquiry (e.g. advertising).
Data misuse by phishing
Again and again, defrauders try to obtain person-related data by forged e-mails. With this form of fraud, which has become known under the name of "Phishing" (= Password Fishing), arbitrarily chosen e-mail owners are asked to input certain data such as access data for bank accounts on an Internet page under false pretences. The defrauders copy the appearance and the design of the Internet presence of corresponding bank institutes or other trustworthy enterprises in a deceptively genuine-looking way. You should know and comply with the following: Rheinbahn will never send you an e-mail asking you to input account-related data in the Internet. Account-related data are inquired directly on the Internet pages in question (e.g. web shop, subscription service) and must be initiated by you in each case. Under no circumstances will Rheinbahn ask for your personal identification number (PIN) of your EC card, your credit card or your home banking account. This also applies to transaction numbers (TAN) or other code words and figures for the use of home banking.
Participation in an online survey
The data you enter in our survey form are either forwarded by e-mail to a Rheinbahn mail account specifically set up for this purpose or stored directly in a database on our web server.
Non-person-related data are stored permanently, person-related data however only as long as necessary for the handling of the recording connected with the survey (e.g. until the draw for a competition connected with a survey).
These data are not made accessible to third parties under any circumstances.
Data protection directives for the purchase of tickets in the Rheinbahn online shop
In online purchase of tickets or town trips on our homepage, various customer data are recorded and stored:
1. Recording and storing of order data
When the ticket shop is used, the following personal data are needed and stored for handling of orders:
Customer's name (title, first name, surname)
Address (Street, postcode, town)
Telephone
Date of birth
E-mail address
These data are stored for a month on our shop system in the Rheinbahn computer centre and then automatically deleted!
2. Statistics
For statistical purposes, each order process is permanently stored in an anonymised form, i.e. without person-related data and without the possibility of concluding a specific person from these order data.
3. Payment
After conclusion of the order process, your payment data
- surname and first name of the card holder
- number of the credit card
- expiry date of the credit card
- CVC code of the credit card
are recorded and transmitted to our payment partner Telekurs Card Solutions GmbH, Hamburg, with 128 Bit SSL encryption. There is no temporary or permanent storage of your payment data on the Rheinbahn shop server.
The system at Telekurs Card Solutions GmbH fulfils the current requirements of the German credit trade for safe handling of e-commerce and mail-order transactions.
The payment data are recorded on the system at Telekurs Card Solutions GmbH for 3 months. Telekurs Card Solutions GmbH has engaged towards Rheinbahn AG by contract to use the data confidentially according to the Data Protection Act and exclusively to perform payment and not to forward them to third parties.
The system at Telekurs Card Solutions GmbH verifies your payment data for correctness and possible blockages from your credit card company. If the authorisation fails for any reason, you are given the message "Processing failed. The transaction has not been processed. Please use a different means of payment or try again" and you can return to the Rheinbahn ticket shop by clicking on "Cancel".
4. Security
So that we can guarantee the safety of your data, the entire dealings between accessing clients and the Rheinbahn ticket shop are via secured SSL connections. This applies to both the Internet ticket shop as well as the administration area.
General Terms and Conditions of Business for the Rheinbahn online shop
§ 1 Ordering
With the order, the customer makes an offer for conclusion of a purchase contract. This is done by sending the Internet order form to the Internet address http://www.rheinbahn.de or http://www.partybahn.de.
§ 2 Conclusion of contract
The contract is concluded by receipt of an e-mail as purchase confirmation by the customer.
We expressly point out that there is no claim to conclusion of a contract and delivery of the goods if the goods required are not at our disposal.
§ 3 Order value
The minimum order value is 3.50 EUR.
§ 4 Prices
The prices stated on the Rheinbahn Internet pages under the menu point "Shop" apply.
§ 5 Delivery
The costs of packaging and delivery of the goods are borne by Rheinbahn.
§ 6 Payment
Payment is exclusively by debiting the customer's credit card within 10 days from dispatch of the goods.
§ 7 Retention of title
The goods remain property of Rheinbahn AG until complete payment.
§ 8 Liability for defects in quality
With delivery of the goods, the statutory liability for defects in quality of currently 24 months begins. So that complaints can be processed as quickly as possible, the customer is asked to notify the defect without delay by e-mail to shop@rheinbahn.de.
We reserve the right to a single replacement delivery. Customer shall have no claim to replacement delivery. If we do not make any use of our right to replacement delivery, the statutory right of withdrawal (cancellation of the contract) or reduction (reduction of the purchase price) shall accrue to the customer.
§ 9 Data Protection
The data necessary for dealing with the transaction are stored. All personal data are naturally treated confidentially.
§ 10 Right of revocation
Pursuant to § 312 d, German Civil Code, a right to revocation to § 355 German Civil Code accrues to the customer. The revocation, which need not be substantiated, is to be declared to us in a text form or by return of the goods within the revocation period, punctual dispatch sufficing for compliance with the period.
The period shall be two weeks and starts from the time at which instructions fulfilling § 355 German Civil Code have been given to the customer in text form about his rights of revocation, albeit not before the date of receipt of the goods by the customer.
If the right of revocation is exercised, the customer shall bear the costs of the return of the order up to an amount of 40.00 EUR, unless the goods delivered do not match those ordered.
Data protection declaration for purchasing subscriptions via AboOnline
The use of all functionalities of the ticket shop is only possible after the user has logged in. For this, the name, address and e-mail address are necessary. The aforementioned input fields are compulsory fields and serve purpose-bound and contract-substantiating customer handling.
The person-related data are stored, processed and used in automatic files, complying with valid national and European data protection directives. The data are exclusively used for the purpose of handling ticket orders and settlement and for a simplified order procedure.
The user has the possibility at any time of inquiring his stored data by mail. Processing and use of your data is exclusively with Rheinbahn and the technical and financial service companies involved (savings bank, bank). There is no transmission to third parties or export to foreign countries.
Note: We will never ask you by e-mail to input account-related data or passwords in the Internet.
We point out that, under certain circumstances, certain person-related data may only be deleted after a required period on account of statutory or commercial law duties to keep them. In such a case, the data affected by this will be blocked until they are deleted.
If a user accesses our ticket shop, data are stored for safety purposes admitting identification in the broadest sense (IP address, date, time, pages visited). There is no person-related evaluation of these data. The possibility of an anonymised evaluation is unaffected.
Rheinbahn AG naturally complies with the principle of not selling, leasing or otherwise making person-related data available. In certain cases, it is necessary that person-related data are forwarded to third parties in order to be able to handle commissions (e.g. orders). We assure that this forwarding is done carefully and only within the framework of the contractual purpose.
The Rheinbahn AG website also contains links to other websites. We point out that we are not responsible for the protection of your person-related data on such websites.
If you have any questions or suggestions about our data protection declaration, you can naturally also get in touch with our data protection representative.
Provider in the sense of the Tele-Services Act and responsible agency in the sense of the Federal Data Protection Act is Rheinbahn AG.
General Terms and Conditions of Business for purchase of subscriptions via AboOnline
1. Conclusion of contract
After recognition of the following General Terms and Conditions of Business and the data protection declaration, the purchase contract for the requirement subscription with the customer originates with the input of the payment data. The ticket is sent to the customer by post at Rheinbahn's expense.
2. Secrecy
The customer engages to keep the customer number assigned to him and the password selected by him secret.
3. Prices
The ticket prices stated on the AboOnline pages shall apply.
4. Punctual booking
The customer is obliged to provide the monthly ticket price on the account stated no later than the 1st working day of a month.
5. Retention of title
The ticket remains property of Rheinbahn AG and shall be returned after the end of the contract.
6. Amendment of data
The customer is obliged to notify all changes of his data underlying the contractual relationship without delay and in writing during the term of the contract.
7. Data storage
The customer agrees to the storage and processing of the person-related data within the framework of the contractual relationship. There shall be no forwarding of the data outside the purpose agreed.
8. Customer's software or hardware
AboOnline transactions done by defectively installed software or hardware with the customer shall be completely charged if the data transfer on the Rheinbahn side (server side) has been completely and successfully completed.
Rheinbahn shall assume no liability for damage to customer's hardware or software which can be triggered by downloading of software or files of Rheinbahn, insofar as the damage was not caused by deliberate or grossly negligent conduct of Rheinbahn employees.
Rheinbahn shall not be liable for damage which can be caused by the data transfer.
9. Right of revocation
Pursuant to § 312 d, German Civil Code, a right to revocation to § 355 German Civil Code accrues to the customer. The revocation, which need not be substantiated, is to be declared to us in a text form or by return of the ticket within the revocation period, punctual dispatch sufficing for compliance with the period. The period shall be two weeks and starts from the time at which instructions have been given to the customer in text form about his rights of revocation, albeit not before the date of receipt of the ticket by the customer.
If the right of revocation is exercised, the customer shall bear the costs of the return, unless the ticket supplied does not correspond to the one ordered.
10. Termination of the subscription
In the event of termination, the ticket is blocked in the Rheinbahn customer file. Further, a corresponding note is forwarded to the "Verkehrsverbund Rhein-Ruhr GmbH" (VRR). The ticket is to be returned to Rheinbahn without delay and without damage. If this is not done, a lump-sum fee of EUR 10.-- shall be due for payment.
The pro rata claim to payment shall exist until the time at which the ticket has become invalid.
10.1. Termination of the subscription by the customer
a) Ordinary termination
The subscription can be terminated as per the end of each and every calendar month. Notice shall be given to Rheinbahn in writing by the 10th of the previous month. If this date is not complied with, the subscription shall be deemed continued until the expiry of the month following the one in which Rheinbahn is in possession of the declaration of notice. The notice shall only be effective if the declaration of notice has reached Rheinbahn within the prescribed periods.
If the subscription is terminated before the end of the 12-month period, the difference between the subscription price and the price of a general monthly season ticket shall be added to the subscription price for the part period which has expired. This shall not apply if the customer has had a subscription for no less than one year and the monthly amounts have been paid in this period. It shall also not apply if the customer has died.
b) Termination without notice
Customer's right to extraordinary termination without notice for good and sufficient reason shall be unaffected. Good and sufficient reason for termination for the customer shall in particular exist in the event of an increase of the subscription price. Then, the customer can give extraordinary notice as per the time of the change in the subscription price taking effect.
Notice shall be sent to Rheinbahn in writing by the 10th of the month which follows the time of the ordinary notification of the price increase. In such a case, subsequent demands for the past period shall not be made.
10.2. Termination of the subscription by Rheinbahn
a) Ordinary termination
The subscription agreement can be terminated with 14 days' notice as per the end of each 12-month period. Notice must be given in writing.
b) Termination without notice
Rheinbahn shall be entitled to terminate the contractual relationship without notice if good and sufficient reason exists.
Good and sufficient reason shall in particular exist if booking according to point 4 is not possible. A further prerequisite for termination without notice shall be if the customer has not settled the collection amount, also following a reminder, within a period of 14 days or if at least three return debits have originated within 12 months and the customer has been informed that termination will take place in the event of a further return debit without notice and without further reminder, or if a creditworthiness examination of the customer by a registered collection agency has led to the result that doubts exist about the customer's creditworthiness.
Notice must be given in writing. Due return debit fees and reminder fees shall be borne by the customer in any case.
11. Loss or destruction
Loss or destruction of tickets shall be reported to Rheinbahn without delay. The ticket originally issued will then be blocked in the Rheinbahn customer file. A corresponding note will also be forwarded to the central blockage list of the VRR.
A replacement issue of lost or destroyed tickets shall be done at a charge of 10.- EUR. For each further replacement issue within the 12-month contractual term, a fee of EUR 20.- shall be charged.
12. Reimbursements
Reimbursements of transport charges due to failure to make use shall not be possible.
Rheinbahn newsletter service
With the newsletter service of Rheinbahn, you can subscribe to current information for one or more Rheinbahn routes and also for selected - not route-related - subjects.
When you register for our newsletter service, please give us your mail address and the kind of information you require (selection of routes and subjects) online. Further data such as your name are not recorded. Your e-mail address, a password selected by you and the routes and subjects selected are permanently stored on our web server in the computer centre until you cancel the service or change your data online.
As soon as we have produced news for the routes or subjects selected by you, it is sent to your e-mail address. This e-mail also contains a link via which you can directly change or cancel the service.
If you have not subscribed to any routes/subjects for a period of more than 6 months, the data recorded on you are deleted. This is also done is news sent to you comes back to our web server with a "recipient unknown" note for a period of more than one month.
Information on the use of Google Analytics
Our homepage uses Google Analytics, a web analysis service of Google Inc. (hereinafter Google). Google Analytics uses so-called cookies (small text files), which are stored on the computer and make analysis of the use of the website possible. The information generated by the cookies is transmitted to a Google server in the USA and stored there.
Google will only use the information in order to analyse the use of the website by producing anonymised evaluations and graphics on the number of visits, number of pages seen per visitor and providing them to us. We then use them exclusively for the purposes of our own market research and above all for optimisation and design of our websites according to requirements. Access to these statistical evaluations is password-protected and only possible for authorised employees in our company.
In its information on the technology used (see also: http://www.google.com/analytics) Google points out that the information stored can possibly be forwarded to third parties to the extent prescribed by law or to the extent that third parties process these data by order of Google. Google further assures that your personal IP address will not be connected with other data from Google.
If you do not want your data to be forwarded to Google Analytics, you must switch off the client's Java scripts by corresponding settings in your browser software. As a result of this, it is however possible that you can no longer make complete use of parts of the Rheinbahn websites. This also affects the Rheinbahn shop and the Abo-Online area.
if you have any further questions, please get in touch with our data protection representative (Datenschutzbeauftragter@rheinbahn.de).
By using our homepage, you declare your agreement to the storage and processing of the data recorded by Google in the way described above and for the aforementioned purpose.
Data protection declaration according to § 4 TDDSG
By sending your data, you give us your approval of the fact that Rheinbahn AG may record, process and use your person-related data stated below for the purposes stated here. This approval can be revoked at any time with an effect for the future.
§ 1 Responsible agencies
Responsible agency in the sense of the Federal Data Protection Act is
Rheinbahn AG
Hansaallee 1
40549 Düsseldorf
Germany
Telephone: +49 1803 50403
hereinafter called Rheinbahn AG.
§ 2 Data stocks
Rheinbahn AG only records, processes and uses person-related data of a customer without a prior approval to the extent necessary for handling the contract and for settlement. As a rule, the data which you have stated on the registration form are stored. These data are recorded by means of electronic order forms.
§ 3 Use data
Data such as start, end and scope of certain tele-services by a user are only recorded, processed and used to the extent necessary in order to make use of these services possible and for settlements. As a matter of principle, date and time as well as time zone of the start, the user IP address and the nature of the service used are stored.
§ 4 Settlement data
To the extent that data are necessary for settlement purposes, they shall be stored no longer than six months after dispatch of the invoice; over and above this only if and as long as the user has objections to the invoice or fails to pay the invoice despite a request for payment. If the data are needed to fulfil existing periods of keeping by law, articles or contract, Rheinbahn AG shall be entitled to store the data for a longer period.
§ 5 Forwarding of data for settlement
Rheinbahn AG may forward settlement data to other service companies and third parties to the extent necessary to determine the charges and to settle them with the user. If the corresponding prerequisites have been fulfilled, Rheinbahn AG shall be entitled to record, process and use the person-related data necessary to discover and prevent illicit use and to asset its claims against the user.
§ 6 Forwarding of data to authorities
In harmony with the valid provisions, Rheinbahn AG shall be entitled to give information to courts and prosecution authorities for purposes of criminal prosecution.
§ 7 Information about stored data
Upon request, Rheinbahn AG shall give the customer information about the data stored on a person free of charge and without delay. If required, the information on the customer can also be given electronically.
Data protection representative
Jürgen Scharoff
Rheinbahn AG
Hansaallee 1
40549 Düsseldorf
Telephone: +49 1803 504030
The representative for data protection attends to compliance with the Data Protection Act (BDSG) and other directives concerned with data protection. For this purpose, the representative for data protection can contact the authority responsible for data protection control at the responsible agency in cases of doubt.
In particular, he
monitors proper application of the data processing programmes with the help of which person-related data are to be processed; for this purpose, he is to be informed about projects of automated processing of person-related data in good time,
acquaints the persons active in the processing of person-related data with the directives of the BDSG and other directives of data protection and with the specific requirements of data protection in the cases in question by suitable measures.
The representative for data protection is to be provided with an overview of the information stated in § 4e sentence 1 BDSG and of persons authorised to access by the responsible agency. In the event of § 4d sub-section 2 BDSG, the representative for data protection makes the information according to § 4e sentence nos. 1 to 8 available to everyone in a suitable way upon request. In the event of § 4d sub-section 3, sentence 2 shall apply according to the responsible agency.