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Information for wheelchair users

Our flyer with all information ​

Telephone and fax numbers of Rheinbahn

 

Our service number

Our colleagues will be pleased to answer any questions you might have regarding timetables, tariffs and further offers. You can reach our service number 01806. 50 40 30 every day around the clock at a cost of 20 cents per call from the German landline. Costs for calls from the mobile phone network amount to a maximum of 60 cents per call.
 

Information for refugees

Here you can find some useful information in different languages on how to use our trains and buses.
 

HandyTicket hotline

For enquiries, disturbance or anything else about the HandyTicket, you will reach our staff at any time on the HandyTicket hotline 01803. 50 40 36 (9 cents per minute  from the German landline, maximum of 42 cents per minute from the mobile phone network)
 

Other telephone numbers

Should you have special questions, the following telephone numbers are at your disposal:
service points​ fon fax
Abo-Centre​ 0211.582-4900​ 0211.582-4904​

Lost and found, Immermannstraße 65b
Monday - Wednesday 10 a.m. - 12:00 a.m. and
13 p.m. - 16 p.m.
Thursday 10 a.m. - 12:00 a.m. and
13 p.m. - 17 p.m.
Friday 10 a.m. - 14 p.m.

0211.582-1469​ ​0211.582-1474
​CustomerCentre Heinrich-Heine-Allee
Monday - Friday 7:30 a.m. - 19 p.m.
Saturday 9 a.m. - 14 p.m.
0211.582-2477​
​CustomerCentre central station
Monday - Friday 8 a.m. - 19 p.m.
Saturday 9 a.m. - 14 p.m.
0211.582-4904​
​Charter/Renting (Oldie-Partytrain/bus) ​0211.582-1850 0211.582-1854​
Legal department 
Monday and Wednesday 12 a.m. - 16 p.m.
Tuesday and Thursday 12 a.m. - 18 p.m.
Friday 10 a.m. - 14 p.m.
0211.582-4930​ 0211.582-2921​
Human resources
Monday - Thursday 9 a.m. - 16​ p.m. 
Friday 9 a.m. - 13 p.m.
0211.582-1333​ 0211.582-1304​
​Headquarter/other 0211.582-01​ 0211.582-1966