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Rheinbahn Customer Service Centre (KundenCenter)

In all the customer service centres we will take care of your problems. You can get all the information that you need about Rheinbahn and VRR there. We also accept your suggestions and criticism. Here we provide our services as an overview: 
 
 
 
  • Changes, notices and a new subscription
  • Information about arrival and departure times and prices 
  • Timetable 
  • Monthly tickets for Ticket 2000, Ticket 1000  
  • BärenTickets, SchokoTickets and YoungTickets
  • One-way tickets, tickers for four trips, day tickets, group tickets
  • NRW tickets (North Rhine-Westphalia) 
  • SchönesWochenendeTickets (Nice weekend ticket) 
  • Mobile in Düsseldorf (use a car/bike and Rheinbahn, information and help)
  • SozialTicket (social ticket, selling)
  • WelcomeCard Düsseldorf 
  • Tickets for the VRS region 
  • KombiTickets (combination tickets) for different events 
  • Tickets for historical trips in the city 
  • Help with complaints 
  • Information about higher ticket prices
 

Düsseldorf

CustomerCentre Main Station
Immermannstraße 65 a-d
Stop: main station
 
Opening times
Monday - Friday: 8 a.m. - 7 p.m.
Saturday: 9 a.m. - 2 p.m.

 

CustomerCentre Heinrich-Heine-Allee
Heinrich-Heine-Allee 23
Stop: Heinrich-Heine-Allee
 
Opening times
Monday - Friday: 8 a.m. - 7 p.m.
Saturday: 9 a.m. - 2 p.m.​

Hilden, Ratingen and Mettmann

CustomerCentre Hilden
Mittelstraße 2 - 4
Stop: Gabelung
 
Opening times
Monday - Friday:
8 a.m. - 1 p.m.
and 2 p.m. - 6 p.m.
Saturday:
9 a.m. - 2 p.m.

CustomerCentre Ratingen​
Düsseldorfer Straße 47
Stop: Ratingen Mitte
 

Opening times
Monday - Friday:
8:30 a.m. - 12:30 p.m.
and 1 p.m. - 5 p.m.
Wednesday:
8:30 a.m. - 12:30 p.m.
and 1 p.m. -  3:30 p.m.

CustomerCentre Mettmann
Schwarzbachstraße 12
Stop: Jubiläumsplatz
 
Opening times
Monday - Friday:
8:30 a.m. - 12:30 p.m.
and 1 p.m. - 5 p.m.
Wednesday:
8:30 a.m. - 12:30 p.m.
and 1 p.m. - 3:30 p.m.